Refund and Replacement Policies
Refunds
All sales are final, subscription and one-time boxes are not refundable, and we do not process returns or exchanges. We are unable to issue refunds if your subscription is not timely canceled, or if your address is not updated and results in the box being returned to sender or delivered to the wrong address. After updating your address, you will need to email info@mmbookbox.com to confirm the change.
Damages and Lost Packages
We inspect every book and item while packing our boxes to make sure everything is as close to perfect as possible. However, things can happen in transit. Mahogany Mail is not responsible for packages upon check-in with the postal service. Please inspect your order upon receipt and contact the postal service immediately if your package is damaged so they we can evaluate the issue. Be sure to include a detailed description and photos of the damage.
You can always contact us with any damage questions at info@mmbookbox.com and we will do what we can to help you file your claim. Please note that Mahogany Mail does not actually process any damage or lost package claims.
Replacements
Minor cosmetic issues are standard when dealing with paper products.
If a book arrives with slight, normal wear and tear damage (think scuffs, minor scratches in the foiling, slightly bent pages/edges or slightly dented spines, etc.), this will be considered cosmetic and the book will not be exchanged or refunded. The books may arrive from the printer with slight imperfections, and we pick the best options from the batch.
If a book arrives with extensive damage sustained while in transit to you, you may file an insurance claim with the postal carrier. If the damage is significant and somehow occurred and/or was overlooked during our packing (and was NOT sustained while in the possession of the postal carrier), we may be able to send you a replacement depending on our inventory and the extent of the damage. The notice and pictures of damage must be reported within seven days of the delivery of the box. The original book(s) would need to be returned to us at your expense. Shipping charges for the replacement would be covered by Mahogany Mail (this does not extend to any customs, duties, VAT or other charges for international customers - those would remain the responsibility of the customer). The replacement will not be sent out until the original item has been returned to and received by us.
This replacement option can only be applied once per order and it's possible the replacement books will be from our slightly scratched and dented back stock.
